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Attempted to Pickup Our New Element XL...Quality Issues-gctid722830

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    Attempted to Pickup Our New Element XL...Quality Issues-gctid722830

    We went to pick up our Element XL that we ordered in early January but left without a boat today. We arrived to find the right side of the boat with significant large gel coat defects in multiple areas and I found some fiberglass cracking in the front storage compartment. Needless to say, we are extremely disappointed in Bayliner. The gel coat defects were multiple and very obvious. They should have never let the boat leave the factory. I also fault our dealer for accepting the delivery. My dealer and the Bayliner rep are working through a resolution plan but at this point, I'm not sure if I even want the boat. If their quality dept didn't see these issues, went else is wrong that I can't see. We'll see how this one plays out. No boating for this NC family this weekend. I wish I would have taken photos to share. :angry:

    #2
    Sorry to hear that....

    If I was Bayliner I would get another one ASAP and have it double and triple checked... they can sell this one to someone else as a factory second.

    Plus some type of "we're sorry" discount or bonus....

    Tony

    Comment


      #3
      Sorry, to hear that MJoe... We are taking delivery of a new factory delivered boat in about a month. Your post reminds me to take a hard look at everything and not assume that just because it's new all is right.
      Rick
      [color = #4169E1]"Our Dream"[/color] -- 2015 21' Bayliner 642, 4.3 MPI Mercruiser

      "Now and then we had a hope that if we lived and were good, God would permit us to be pirates." Mark Twain

      Comment


        #4
        Man....I plan on having mine delivered straight to the dock. I will have to double and triple check it as well.
        2016 190 Deck Boat
        150 Mercury 4 stroke
        Arkansas

        Comment


          #5
          "mjoseph20" post=722830 wrote:
          We went to pick up our Element XL that we ordered in early January but left without a boat today. We arrived to find the right side of the boat with significant large gel coat defects in multiple areas and I found some fiberglass cracking in the front storage compartment. Needless to say, we are extremely disappointed in Bayliner. The gel coat defects were multiple and very obvious. They should have never let the boat leave the factory. I also fault our dealer for accepting the delivery. My dealer and the Bayliner rep are working through a resolution plan but at this point, I'm not sure if I even want the boat. If their quality dept didn't see these issues, went else is wrong that I can't see. We'll see how this one plays out. No boating for this NC family this weekend. I wish I would have taken photos to share. :angry:
          Curious, to what the gelcoat defects are. I assume you are buying yours from the same dealer I bought mine from. Your avatar is my boat, I bought from a dealer in South Carolina.

          Comment


            #6
            The boat may have been delivered to the dealer at substantial discount due to the defects hoping the buyer would not notice them. You say the boat was ordered in Jan, sounds like little time to produce and deliver one to the dealer if you ask me.
            Cheers, Hans
            2007 Carver 41 CMY
            Twin Volvo D6-370
            Montreal, Canada
            Midnight Sun I Photos

            Comment


              #7
              I ordered my 190DB on Tuesday and he said 'it would be 5 weeks--which is really quick."
              2016 190 Deck Boat
              150 Mercury 4 stroke
              Arkansas

              Comment


                #8
                Ain't no different then cars.

                Many cars are damaged from shipping, weather,hail etc.

                Always look at the boat, car etc. in bright sunlight, look down the sides, see if the car, boat was painted a different color etc.

                Once you take delivery usually it's your problem.

                I once picked a car out at Reedman, big car dealership in PA bought many, many cars from them , actually one of the Reedmen was my sales person as well as a manager, i wrote down the vin, and at the end of the day as i was going to sign the papers it was a different vin. went outside and sure enough a door was off in color.

                Buy what you want, pay what you want, but make sure you get what you pay for, it's your money.
                Be good, be happy, for tomorrow is promised to no man !

                1994 2452, 5.0l, Alpha gen. 2 drive. Sold ! Sold ! Sold !

                '86 / 19' Citation cuddy, Merc. 3.0L / 140 hp 86' , stringer drive. Sold ! Sold ! Sold !

                Manalapan N.J

                Comment


                  #9
                  "jmayes" post=722947 wrote:
                  I ordered my 190DB on Tuesday and he said 'it would be 5 weeks--which is really quick."
                  Must be already produced as there is no way Bayliner can produce a boat and have it delivered in 5 weeks unless they have nothing else to do and are simply waiting for someone to call an order in which I highly doubt. :huh:
                  Cheers, Hans
                  2007 Carver 41 CMY
                  Twin Volvo D6-370
                  Montreal, Canada
                  Midnight Sun I Photos

                  Comment


                    #10
                    I was thinking about this....are all boats "made to order?" I mean there is no inventory sitting around? No holding area of different model boats at least in the early part of the year? It would make sense to me that there would be something of an inventory, but maybe I am wrong...especially with Bayliner with the new vr's coming out. Why not have the production line running full throttle through the winter before the boat shows open up and people get the "fever"? I would think that for the Element, pretty simple boat, not many color choices/options that they could produce some sort of inventory of these boats and be able to accommodate an order in a timely fashion for a boat of this type.

                    Wouldn't it make sense for Bayliner to do this? I mean personally if I wanted a new boat equipped with pretty standard equipment, and I had no specific Brand loyalty, I would purchase the boat that could get to me the quickest usually especially this time of year. Certainly price is an issue, but not that big a deal. And if I am purchasing a brand new boat with standard equipment would another dealer possible have it in their inventory on-site? I would search and find one. If I wanted it now, and the boat is a pretty popular model and color and equipment, I would travel to get it as opposed to waiting any additional length of time....just my opinion, I am sure others don't feel the same..

                    I would imagine that as in the car business, they can "dealer trade" if need be if other dealer is willing to take something in return that is similar. I would definately not take that boat.....did you take any pics of the defective/questionable areas/issues? That way you have some "back-up" as to any work that will be done will be done correctly...
                    Hell, Michigan (yes we really live in a city named "Hell" in Michigan)
                    2012 BR 185 - 3.0 TKS
                    1999 Chaparral 233 Sunesta Ltd., 5.0 Volvo
                    1985 Harris Flotebote Classic 240
                    1993 Yamaha Waverunner III VXR
                    1993 Yamaha Waverunner III
                    1995 Yamaha Waverunner III GP
                    1995 Yamaha Waverunner III VXR PRO

                    Comment


                      #11
                      I would be more disappointed in the dealer frankly.....trying to DELIVER that boat in that condition....they should have caught those issues during final prep...and made someone aware of the issues. If the dealer is this lazy on the delivery of a new boat to a new customer, what is he able to do or not do when your new boat is "allegedly" serviced there as well....I would demand to see the GM and tell him that they lost your business period! You can find another element at another dealer. Mi wouldn't be afraid to tell the next dealer what happened, they will appreciate your business and the thought that they "stole" a competitors customer because they were lazy. I would speak directly to the sales manager or GM on the phone of the new dealership. Work the same deal with him on the phone after you explain why....this certainly would leave a terrible taste in my mouth abou the current dealer....
                      Hell, Michigan (yes we really live in a city named "Hell" in Michigan)
                      2012 BR 185 - 3.0 TKS
                      1999 Chaparral 233 Sunesta Ltd., 5.0 Volvo
                      1985 Harris Flotebote Classic 240
                      1993 Yamaha Waverunner III VXR
                      1993 Yamaha Waverunner III
                      1995 Yamaha Waverunner III GP
                      1995 Yamaha Waverunner III VXR PRO

                      Comment


                        #12
                        I agree. I am just saying what the salesman told me. I filled out the "Build your Bayliner" form on the website. The salesman and I went over somethings over the next 2 days and then he needed a deposit to order. Once I gave him the deposit, I was given a buyers order with everything we went over. --this sheet has everything besides a vin number--as he stated that he will not get the vin number until about a week before delivery.

                        Is all this correct or am I a sucker?

                        The boat was purchased from an actual dealership, not someone off of Craigslist.
                        2016 190 Deck Boat
                        150 Mercury 4 stroke
                        Arkansas

                        Comment


                          #13
                          "MidnightSun" post=722954 wrote:
                          "jmayes" post=722947 wrote:
                          I ordered my 190DB on Tuesday and he said 'it would be 5 weeks--which is really quick."
                          Must be already produced as there is no way Bayliner can produce a boat and have it delivered in 5 weeks unless they have nothing else to do and are simply waiting for someone to call an order in which I highly doubt. :huh:
                          I agree. I am just saying what the salesman told me. I filled out the "Build your Bayliner" form on the website. The salesman and I went over somethings over the next 2 days and then he needed a deposit to order. Once I gave him the deposit, I was given a buyers order with everything we went over. --this sheet has everything besides a vin number--as he stated that he will not get the vin number until about a week before delivery.

                          Is all this correct or am I a sucker?

                          The boat was purchased from an actual dealership, not someone off of Craigslist.
                          2016 190 Deck Boat
                          150 Mercury 4 stroke
                          Arkansas

                          Comment


                            #14
                            When i purchsed mine last August. I didnt want a boat with seadeck. But that was all they had in stock. He said he could check "his warehouse" which I know they don't have. He came back witha list of boats that were there and ready to go and could have it delivered in a week. Now this was comeing from PA to NJ. So there has to be a inventory somewere. I eneded up buying the one they had in stock just made him take $900 off thee price for the seadeck.
                            2016 Bayliner 215 Deck Boat
                            Mercruiser 4.3 220 HP Alpha 1 Gen II

                            2003 SeaRay 176 SRX Bowrider
                            Mercruiser 3.0 135 HP Alpha 1 Gen II

                            1988 Sunbird 170 Bowrider
                            Evinrude 88 Special

                            1970 Salem Skiff 13.5 foot
                            1992 Johnson 40HP.

                            Comment


                              #15
                              I want to say this guy said it was a special order because I wanted black paint, stainless steel, the bimini top, teak mat flooring. The salesman "threw in a pota-poty and the shower head" which I don't think is needed but he said I could write it off on my taxes as a second home because it had a bathroom on it (which I call BS, but who cares), it will hardly ever get used and when it does, it will be my 2 year old son.
                              2016 190 Deck Boat
                              150 Mercury 4 stroke
                              Arkansas

                              Comment

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