It is easy to complain, but I want to thank you Dean Rispin at marinepartssupply.com for exellent service. A small but important part was missing on my Hino 700TIAC; a nut for the cylinder and I have been chasing it for years with no luck. Someone on this great BOC forum recommended to try Dean, and yes, he delivered. He put the part in an envelope and mailed it to me to Finland (other side of the world) and total cost 17$ including 4 nuts (3 spare) and shipping. This was of money value minimal, but he still took his time to help me and deliver. This is customer service! Great work!