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TOPIC: Login using I Pad vs Desktop

Login using I Pad vs Desktop 27 Aug 2014 15:49 #1

  • Smitty
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Why is it that since the conversion.....I can log in perfectly with my I Pad, but when I try using my desktop I get the message

WARNING
Username and password do not match or you do not have an account yet

Thanks

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Allan
1986 - 3870
175 Hinos
Moored in Ladysmith BC

Login using I Pad vs Desktop 27 Aug 2014 16:04 #2

  • whiskywizard
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ummm, maybe your user name and password don't match?

I've looked at your account - no issue on this end. Clear your cookies and saved user names and passwords in the browser's memory on your desktop.

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Whiskywizard
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Last Edit: by whiskywizard.

Login using I Pad vs Desktop 27 Aug 2014 16:22 #3

  • Four Pyrates
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whiskywizard wrote: ummm, maybe your user name and password don't match?.



Sometimes, they just don't see the forest for the password. :lol:

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Login using I Pad vs Desktop 27 Aug 2014 22:00 #4

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Well , Pyrates......that cheeky response is what upsets a lot of BOC members.
Not helpful at all
I have had the same username and password since 2007

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Allan
1986 - 3870
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Login using I Pad vs Desktop 27 Aug 2014 22:19 #5

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Smitty wrote: Well , Pyrates......that cheeky response is what upsets a lot of BOC members.
Not helpful at all
I have had the same username and password since 2007

The issue would be with the browser or the user interface, you ;) Your browser is either logging you in automatically with the wrong username and password combination or you are typing it in with the caps on ....... Try deleting cookies for the site, clear you browser cache and log in again as Mike suggested.

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Last Edit: by crowder.dr.

Login using I Pad vs Desktop 27 Aug 2014 22:28 #6

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The browser is not logging in automatically.....and I am not using caps.
It all worked fine til the changeover a few months ago.
Since I mainly use the I Pad I won't worry about it......and yes I cleared cache and cookies etc

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Allan
1986 - 3870
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Moored in Ladysmith BC

Login using I Pad vs Desktop 28 Aug 2014 02:56 #7

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I thought I remembered something about resetting the primary email address or some damg thing after the change over. I use ipad aso and have had no issues but right after the swap things were not working like one would expect :ohmy: I'm sure one of the BOC gods can help ya out ;)

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Login using I Pad vs Desktop 28 Aug 2014 04:05 #8

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Smitty wrote: The browser is not logging in automatically.....and I am not using caps.
It all worked fine til the changeover a few months ago.
Since I mainly use the I Pad I won't worry about it......and yes I cleared cache and cookies etc

Well lets see we have what, 20,000 members and you seem to be the only desktop with issues logging in. :blink: So by the laws of probability the issue is not likely a result of the software upgrade here :ohmy: However if you wish we can work with you to try to determine what the issue is with your desktop configuration that is preventing you from logging in. :)

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Login using I Pad vs Desktop 28 Aug 2014 06:09 #9

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Why don't you try this. Log in with your iPad. Once logged in change your password to something simple. Log out and back in with your iPad and new password to verify it's working. (known good)
Log out with your iPad. Don't just close the browser, but log out. Now log in with your desktop computer with the new password. If it works, change the password to something permanent and log off and back on from the desktop. If all is good, log off from the desktop and back on with the iPad with the latest password.
I'm not sure if this software will allow logins from two different IP's simultaneously, so make sure you are logged off either connection prior to logging in with the other.

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Boatless :-(
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Login using I Pad vs Desktop 28 Aug 2014 10:50 #10

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Smitty wrote: I have had the same username and password since 2007


The changeover to the new software brought with it a requirement for tougher passwords. Your password must be 8 characters or more, and have 1 or more numerals, upper case letters, lower case letters and special symbols ($&@?!). Only the most security-savvy users were doing that in '07.

So, caps are mandatory, and you say you're not using caps.

If you want, I can reset your login and give you a new temporary password. You can then log in on your desktop and set up a new password that meets the requirements.

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Whiskywizard
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Last Edit: by whiskywizard.

Login using I Pad vs Desktop 28 Aug 2014 14:07 #11

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That would be helpful
Please do the reset
Thank you

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Allan
1986 - 3870
175 Hinos
Moored in Ladysmith BC

Login using I Pad vs Desktop 28 Aug 2014 21:04 #12

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Done. Watch for an email from me.

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Whiskywizard
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Login using I Pad vs Desktop 28 Aug 2014 21:25 #13

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Thank you..........all working well now

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Allan
1986 - 3870
175 Hinos
Moored in Ladysmith BC

Login using I Pad vs Desktop 28 Aug 2014 23:45 #14

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whiskywizard wrote:

Smitty wrote: I have had the same username and password since 2007


The changeover to the new software brought with it a requirement for tougher passwords. Your password must be 8 characters or more, and have 1 or more numerals, upper case letters, lower case letters and special symbols ($&@?!). Only the most security-savvy users were doing that in '07.

So, caps are mandatory, and you say you're not using caps.

Then how does my password work with no caps?

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Boatless :-(
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Login using I Pad vs Desktop 28 Aug 2014 23:47 #15

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had the same question and the answer was simple: rolled over from the old format as it contained at least some of the requirements......

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Jürgen
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Login using I Pad vs Desktop 29 Aug 2014 02:33 #16

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Yes, some members transitioned over from the old system and retained their old passwords. Anyone who changes/changed a password must meet the new requirements.

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Whiskywizard
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Life moves pretty fast. If you don't stop and look around once in a while you could miss it.
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